RMMI Professional Services

At RMMI, we know that while our clients have a deep and indispensable knowledge of the fundamentals of their business, they often need assistance defining how technology can best be used to improve their operation. That’s where we come in! Our extensive real world experience dealing with records and processes of all types gives our clients tremendous leverage.

To help our clients, we apply our considerable strengths to the following areas:

Discovery. We know the right questions and how to digest the answers to develop a cogent assessment of the true business needs.

Discussion. Our assessment is presented and discussed thoroughly to make sure the entire team (RMMI and the client) is of one mind before any technical work commences.

Planning. Working with the client, we prepare a written work plan with deliverable dates and achievement benchmarks. Work assignments are clear and client involvement is essential.

Installation and Configuration. With RMMI at the lead, technical solutions - both hardware and software – are implemented in a methodical process, according to plan.

Testing. All processes, software components and hardware are tested thoroughly to validate the plan specification prior to being deployed in production.

Training. Key client stakeholders, from the IT shop to the production specialists, are given personalized training on all appropriate aspects of the overall system.

Ongoing Support. At RMMI, ‘turning over the keys’ is just step one of a long process of strengthening the clients capabilities. We remain your partner to ensure your system is our responsibility.