2022-01-05 15-03-00

Your PaperVision entity has been moved from your on-premises servers to RMMI’s fully hosted solution. Your new Entity ID is 76 and your username is the same as it was before; however, you will need to reset your password before accessing the system for the first time. The guide below shows how to complete this process, please contact RMMI’s support team if you have any issues. support@rmm-i.com 303.427.0625

You can access RMMI’s client portal at the following link: https://www.rmm-i.com/client-portal

Your PaperVision implementation has been moved from your on-premises server to RMMI’s hosted solution.

Please Click Here to login to the updated system.

Your username will be the same; however, your password has been reset and you will be required to change it during your first login.

Please contact support@rmm-i.com if you have not yet received your temporary password.

As I’m sure you all know, the state is rolling out a completely re-designed version of CBMS this weekend that’s based on the Sales Force platform. This change is going to significantly impact the way your Ratchet-X integrations work, as many of the existing actions are keyed to the old version of CBMS.

RMMI has been working diligently over the past few weeks to prepare for this transition; however, due to the limited functionality available on the new CBMS platform to test with, there may be some integration functions that are not immediately available.

We’re also taking this transition opportunity to correct a few issues and glitches that have come up with Ratchet-X since the state has started to roll out Windows 10 to some of your users. This is going to involve installing an upgrade to the Ratchet-X program on each end-user’s workstation along with a small script that allows Ratchet-X to work with the Chrome browser. We will be distributing customized installers within the next few days, but if you have any questions please contact our support team.

Ratchet-X Training

We have put together the following training videos to help prepare all of your technicians. We didn’t want to add to the chaos of what’s sure to be a ‘bumpy’ transition week, so we felt it was best to record these sessions so that your users could watch them as they have time. If any of you feel the need for a live webinar training session we would be more than happy to set that up for you.

Part 1 – Entering PaperVision Credentials

Download DHS Ratchet-X Training Part 1

Part 2 – Logging into PaperVision using Ratchet-X

Download DHS Ratchet-X Training Part 2

Part 3 – ‘Jumping’ from PaperVision to CBMS

Download DHS Ratchet-X Training Part 3

Part 4 – ‘Jumping’ from CBMS to PaperVision

Download DHS Ratchet-X Training Part 4

Part 5 – PaperVision Tools Match-and-Merge

Download DHS Ratchet-X Training Part 5

Your PaperVision server has been moved to RMMI’s hosted solution.

You should have already received a document in your email from support@rmm-i.com with directions on how to access the new site. If you have any questions, please contact our support team:

RMMI Support
support@rmm-i.com
303.427.0625303.427.0625

Click Here to go to RMMI’s Client Portal to login