PaperVision has been moved

Your PaperVision server has been moved to RMMI’s hosted solution.

You should have already received a document in your email from support@rmm-i.com with directions on how to access the new site. If you have any questions, please contact our support team:

RMMI Support
support@rmm-i.com
303.427.0625

Click Here to go to RMMI’s Client Portal to login

New Website and User Experience

As I’m sure you’ve already noticed, we have rolled out our newly redesigned website.  This project has been months in the making and includes some changes and enhancements that we’re pretty excited about.

  • The first major change is the way the client portal acts – the updated PaperVision Site is now the default user interface.  The updated GUI includes a lot of enhancements that we hope will improve your experience and make you even more efficient.  If you or your users need a little extra time to make this transition, the old interface is still available as an option and will remain so for the next few months.
  • We’ve also introduced a new Knowledge Base that includes many ‘how-to-guides’ on performing various tasks in PaperVision.  This library will continue to grow as we create new content and video guides – if you have any suggestions for guides you would like to see, please email us at support@rmm-i.com.
  • Our new Industry Specific Library contains links to many policies and laws that affect the retention of your documents.  We’ve also included case studies that highlight some of our past successes.  These are all great resources as you plan the next phase of your document management strategies.
  • Finally, we hope you take a minute to check our our new Meet Our Family page.  Here you’ll find up to date photos and bios of our management team.  Some of us here in the office don’t get the privilege of meeting you all face-to-face and we hope this page helps you to feel more connected to our entire support team.

From all of us here at RMMI – Thank you for the opportunity to continue to serve you!  We hope these changes to our website make it even more useful and relevant for you – if you have any suggestions on how we can continue to improve, please email us at support@rmm-i.com.

System Outages Update

As I’m sure many of your are already aware, yesterday’s extreme weather in Denver (the ‘Bomb Cyclone’ as the meteorologists are calling it) caused a brief system outage for all of RMMI’s hosted services. All of our client-facing services have been fully operational since late yesterday afternoon, and all of our internal and backup systems have now been fully restored. Short of an IT Director who’s running purely on caffeine at this point, there shouldn’t be any further adverse effects.

Now that things are back to normal, we wanted to take a minute to explain the series of events that led to the outage and the steps we take to make sure that your data is safe.

All of RMMI’s hosted services are housed in a Tier 3 Gold Co-location Data Center here in Denver, CO. For those of you unfamiliar with the terminology, a Co-location Data Center (or Colo) is a shared data center that leases rack-space, power, cooling, and data connections to individual companies like us. Sharing the extreme costs involved in building a reliable data center across many clients is the most cost effective way for a company of our size to provide the services we offer. Prior to yesterday’s events, our Colo provider had maintained more that 15 years of up-time without an outage.

Around 10:45 AM yesterday morning, our Colo lost power from both of it’s supplying power grids within minutes of each other. There are battery systems in place that supply temporary power in the event of an outage and give the generators time to come online; however, the battery systems that supply our equipment failed – this resulted in a complete loss of power to all of our equipment.

By 12:00 PM the failed power system had been partially bypassed and a backup generator had been brought online. We were partially able to power up our equipment and had restored access to the Hosted PaperVision system by 12:15 PM

We received a notification from our Colo provider that full power had been restored at 3:45 PM. We were able to bring the rest of our systems online and all client-facing services were fully operational by 4:15 PM.

We know this outage has caused some inconveniences for many of you, and we hope you understand the extreme circumstances we were up against. Our Colo provider has an exemplary track-record, and we have the fullest confidence that despite yesterday’s events, they are still the best provider in the industry.

If you have any questions or concerns stemming from yesterday’s events, please contact me directly at rick@rmm-i.com

System Outages

Due to the extreme weather in and around the Denver Area we are experiencing some system outages

As of 4:15 PM MST March 13th all client-facing services should be fully restored; however our support team will be unavailable for the remainder of the day. The support staff will be back in the office at 10 AM on Thursday March 14th.

We sincerely apologize for any inconvenience these outages have caused.